Refund policy
Returns Policy
InstalledHVACPros.com
Last Updated: 02/24/2026
Thank you for shopping with InstalledHVACPros.com. This Returns Policy explains how we handle product returns for items purchased through our website.
We want you to feel confident in your purchase. InstalledHVACPros.com offers a 6‑month return window for any shipped product.
To qualify for a return:
- The product must be shipped back to us within 6 months of the original delivery date.
- The item must be in unused or resellable condition unless it arrived defective.
- You must include proof of purchase (order confirmation, receipt, or invoice).
- Customers are responsible for return shipping costs unless the product was damaged or incorrect upon arrival.
Return Shipping Address:
InstalledHVACPros.com
356 Reeves Avenue
Riverhead, NY 11792
Refunds
- Refunds are issued to the original payment method once the returned item is received and inspected.
- Please allow up to 10 business days for processing after the return arrives at our facility.
- Shipping charges are the responsibility of the Customer
Non‑Returnable Items
For safety and regulatory reasons, certain items may not be eligible for return (e.g., installed equipment, custom‑ordered parts).
Contact Us
For questions about shipping or returns, please contact our support team:
Email: InstalledHVACPros@gmail.com
Phone: (631) 779-3196